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Legal Terms and Privacy Policy

Your personal data is secured at Vodafone Mobile Operations Co. Ltd. In this context, Vodafone Mobile Operations Co. Ltd. protects your personal data by taking all technical and administrative measures. All technological equipment are used for the required security level.

Within the scope of the Regulation on the Processing of Personal Data and the Protection of Privacy (“KVKY”) and/or the Procedures and Principles to be Applied in the Fulfilment of the Information Obligation in the Electronic Communications Sector, enacted under the Personal Data Protection Law No. 89/2007 and/or the Electronic Communications Law, and the relevant legislation, your personal data shall be processed only in the scope explained below and in accordance with the relevant legislation by Vodafone Mobile Operations Ltd. on the score of Data Liable.

Collection and Processing of Personal Data

Although the service provided by Vodafone Mobile Operations Ltd. may vary depending on the product or commercial activity; providing verbal, written or electronic media, through Vodafone Mobile Operations Ltd. sales channels, call center, website, mobile applications and similar channels and created during your use of Vodafone Mobile Operations Ltd. products and services, including but not limited to the following, your data can be processed:

  • Your personal data that we can identify you such as your name, surname, telephone number, ID number, e-mail address, customer number, contract number, user ID assigned to you regarding your subscription,
  • Your place and date of birth, marital status, gender and other identity information,
  • Basic subscription information such as your tariff and package information within the scope of your subscription, value-added service subscriptions, invoice, financial and debt information, subscription type and channel, subscription status (cancellation, active, etc.),
  • In order to pre-evaluate your financial adequacy in your subscriptions to our device campaigns and services, your credit score and/or blacklist etc. your information,
  • Your voice conversation records kept by sales and customer representatives in accordance with call center standards and your personal data obtained when you contact us via e-mail, letter or other means,
  • Your credit card and debit card information, branch code, account number and other bank information,
  • Your data obtained through sales, such as your request and transaction information in sales channels,
  • Your personal data including your usage details such as the amount of value-added services you use, the content you provide and personal information and other records
  • Your behaviour information on Vodafone Mobile Operations Ltd. websites and mobile applications, your usage data generated from your traffic data, the content and personal information you provide, and your preferences regarding your use of certain products and services,
  • The date, time and call duration of the messages and calls you send or receive through our network and obtained from your mobile device and 3rd parties and your estimated location data at the time of this communication,
  • The device, network, application, location and usage information that the relevant Vodafone Mobile Operations Ltd. and/or Vodafone mobile applications can collect from your device (if your information cannot be associated with the Vodafone Mobile Operations Ltd. subscription, your personal data within this scope is only can be processed in order to provide the intended service with the mobile application),
  • Regarding all kinds of access made in the internet environment, connection date and time information, exit date and time information, source and target point information, relevant location information and similar traffic data,
  • Vodafone Mobile Operations Ltd. Your payment data and other records if you use Payment Services,
  • Your personal data including resume provided in this regard if you apply for a job at Vodafone Mobile Operations and your service contract and all kinds of personal data related to your job predisposition if you are a Vodafone Mobile Operations Ltd. employee or a related employee.

Furthermore your personal data shall be processed when you buy or register with the intention to purchase a particular Vodafone Mobile Operations Ltd. service or product, When you subscribe to newsletters, notifications and other services associated with Vodafone Mobile Operations Ltd., in case of you ask us a question or report a complaint about a product or service, in case of your participation in contests, prize draws or surveys, in case of your use of our network or other Vodafone Mobile Operations Ltd. products and services, even in case of your visit or browse our website or other Vodafone Group websites.

Mobile Applications Privacy Policy

Vodafone Mobile Operations Ltd. During the installation of the Mobile Applications on your device, if you consent to data collection / processing, the following data can be collected through the application and processed for the purposes specified in this policy.

Data Collected From Mobile Application

The data below will only be collected with your consent and for the duration of the application on your device.

Device type, model, operating system name, version, IMEI number, operator name, network connection type, IMSI, GSM number, various performance parameters related to wireless and/or mobile network quality, GPS signal and location data obtained from Google Location services, date, time, name and usage information of device activities, information of applications installed on the device.

You can withdraw your permission to collect / process data specific to the application from the Settings menu of the application. When you withdraw your consent, your personal data will no longer be collected within the scope specified in this text. However, your personal data that needs to be collected and processed in order to achieve the main purposes of the application specified in the Terms of Use will continue to be collected and processed. In case you withdraw your permission, you can continue to use the application. If you are a subscriber of Vodafone Mobile Operations Ltd. and want to revoke your general data processing permission, you can contact Vodafone Mobile Operations Ltd. Customer Services by calling 0542 888 0542 or 548.

Personal Data Processing Purposes

Your personal data shall be processed in order to:

  • In case you benefit from our products and services, to carry out the transaction in question and to be able to inform you of the progress of the order,
  • To inform you about our new products and services and to provide you with the most suitable product and service,
  • To provide you with offers and information about promotions based on how you use our products and services,
  • To analyse for the purpose of improving our products and services,
  • To train and develop our employees,
  • To invoice for your use of our products and services,
  • To confirm your identity,
  • In case of an emergency call for assistance, determining your location in accordance with the relevant legislation and sharing with the competent authorities,
  • To perform credit rating control and credit reporting transactions, and/or to be evaluated in the blacklist application, if required in your applications to our related products and services
  • Responding to all your questions and complaints about our network, product or service,
  • Taking all necessary technical and administrative measures within the scope of data security of our networks,
  • Analysing your use of our network, products and services in order to enhance and improve the products and services offered to you by us and our network,
  • To prevent and detect abuses in the use of our products and services and our network,
  • Provision of necessary information in line with the demands and inspections of regulatory and supervisory institutions and official authorities,
  • To preserve the information about your subscription that should be kept in accordance with the relevant legislation,
  • Providing financial agreement with our business partners and other third parties regarding the products and services we offer to you,
  • Ensuring the control of the consistency of your information,
  • Evaluation of customer satisfaction,
  • To make rewarding and draws,
  • Including but not limited to marketing activities and communication, conducting customer service operations,

providing telecommunications services, management of services, traffic management, analysis of products and services, campaign, tariff, product, strategy determination and measurement, customer service and satisfaction, financial reporting and analysis can be processed for legal follow-up, service optimization and similar purposes.

Furthermore, your personal data shall be processed within the scope of Regulation on the Processing of Personal Data and the Protection of Privacy (“KVKY”) and/or the Procedures and Principles to be Applied in the Fulfilment of the Information Obligation in the Electronic Communications Sector, enacted under the Personal Data Protection Law No. 6-2012, 89/2007 and/or the Electronic Communications Law, and the relevant legislation and shall be protected both digital and physical media by transferring to physical archives and/or information systems of Vodafone Mobile Operations Ltd.

Transfer of Personal Data

Your personal data may be shared with our business partners and other third parties below with whom we cooperate in order to develop and carry out our telecommunication services and activities for the purposes stated above:

  • Domestic and foreign group companies, provided that permission is obtained from the necessary institutions and organizations as per the legislation,
  • Business partnerships in relation to the delivery of the products and services you have ordered or used,
  • Companies operating to perform services that can be provided to you on behalf of Vodafone Mobile Operations Ltd,
  • Credit reference company, related institutions and organizations for the follow-up of receivables through execution and other means,
  • In case of an emergency call for assistance, determining your location in accordance with the relevant legislation and competent authorities,
  • Your authorized representatives,
  • Third parties we consult with, including lawyers, tax consultants and auditors,
  • Including regulatory and supervisory institutions and public authorities,

Method of Collecting Personal Data and Legal Reason

Your personal data are collected in all kinds of verbal, written or electronic media for the purposes stated above and for the purpose of providing our telecommunication and other services within the legal framework determined and within this scope, Vodafone Mobile Operations Ltd. can fulfill its contractual and legal obligations fully and properly.

Your Rights For Protection Of Personal Data

In accordance with the legislation regarding your processed personal data; you have the right to learn whether personal data is processed, to request information if personal data has been processed, to learn the purpose of processing personal data and whether they are used for their purpose, to know the third parties to whom personal data are transferred in the country or abroad, to request correction of personal data in case of incomplete or incorrect processing , to request the deletion or destruction of personal data, to request the correction of personal data in case of incomplete or incorrect processing and/or to notify third parties to whom personal data are transferred, to request that the personal data are deleted or destroyed, against the person itself, to object to the occurrence of a result, to request the compensation of the damage in case of damage due to the illegal processing of personal data.

 Within the scope of Regulation on Processing of Personal Data and Protection of Privacy in Electronic Communication Sector, enacted under Personal Data Protection Law and/or Electronic Communications Law, you may notify your demands and all kinds of related questions within the scope of Personal Data by filling the Demand Form at the * link or you can send a properly prepared petition to the address of Ali Rıza Efendi Caddesi, 33 / A, Ortaköy Lefkoşa (via Notary channel, registered mail, etc.) or you can send the relevant form electronically signed and/or scanned tovmol.info@vodafone.comor to be notified beforehand to the applicant company and Provided that it is confirmed and registered in the relevant company systems, you can send it from your e-mail address tovmol.info@vodafone.com.