Our Telsim Culture

As KKTC Telsim, we know that in order to get the best performance and to win in all markets strategy alone is not enough, we also need to apply it a stead and swift manner.

The only way for us to work together and efficiently is to adopt a common way of doing business, so we structured it under the name of Our Telsim Culture.

Our common goal is to ensure that Telsim is a liked company, and to establish an emotional and rational perception which is expressed as "I'm happy to have a connection between me and the brand".

The source of this liking will be an experience that enables them to make most of the opportunities of life we offer to our customers.

In order to be a liked company, our customer have to see us as possessing following qualities:

• Customer-focused (i.e.; Customer Obsessed): We committed passionately in exceeding the expectations of our customer, and have been investing heavily to understand the factors driving such expectations. Each decision taken by us is shaped taking into account the customer experience, and we advocate the interest of our customer even if we know doing this will draw reaction. Not paying the required attention to customer experience or passing the responsibility thereof to other is absolutely out of the question.
• Innovative (Innovation Hungry): This principle involves creating innovative ways of service and business conduct and bringing fresh ideas while maintaining an outgoing image. We work in a setting where innovativeness and risk-taking is encouraged towards commercial goals, not at the cost of them. We do not allow our system and procedure get in the way of innovations, and we share every mistake we did and every lesson we learned in the course of helping other in developing new ways to do business.
• Ambitious and Competitive: This principle involves setting higher standards for ourselves as well as for our teams to do what we do in a lively and passionate way,  and to focus on gaining advantage against the rivals of Telsim. We measure our achievements by comparing them not with our plans but those of our rivals. We have the best employees; we hire new talents and invest in the development of the successful individuals, helping them to rise, and reward them in return. Ambition and Competitiveness principles apply only to Telsim as an organization, and they don't apply to individuals who comprise the team. We are not that kind of people who can ignore every opportunity of developing business in the pursuit of their own goals, who are in fierce competition with each other in pursuit of their careers even at the cost of harming others.
• One Company, Local Roots: This principle means all of our teams work together as one company in all markets to get the best results for our shareholders and customers. We value the differences, and form efficient teams to get successful results. Telsim is seen as a company who have international values and an international brand, also as company who has, in time, become a part of the community in which it operates. In order for our customer to be able to see the four principle above when they look at Telsim, we have to a consistent way of working regardless of where we work (function, market, etc.) or what we do. We will carry out our operations within the following concepts:
• Speed: We focus on getting fast results, prioritize the results important to our company and we strive to achieve them. We gain advantage over our rival by innovations and improvements. We swiftly respond to any problem that may arise in the course of business as we'd like to solve any problem slowing us down. We focus on the results and getting them fast. Failure does not scare us and we do not hesitate in making a decision just because we don't have enough data to protect ourselves, but neither do we rush job at the cost of quality and safety.
• Simplicity: We make the life easier for our customers, partners and each other. We look for simple solutions by eliminating the barriers that lead to unnecessary complexities and add no value to our customers. And as with the 'Speed', we ask for additional data and informations only if we really need it. We ensure our own responsibilities and the responsibilities of others are open and clear so that they can easily be understood by our teams and act fast accordingly.
• Trust: We do business reliably and transparently not only with our customers but also among ourselves. We fulfil our promises to others and trust them to act in the same manner. We ask for opinions, advice and feedback, and include them in our decision-making process. And if things go well, we appreciate the team and the person's contributions, and congratulate them. We ensure that audits and balances are in place, but we don't apply excessive control over others, blame others or keep valuable informations that can help them.

We should fulfil them by helping our customers to evaluate the opportunities of life in the best possible way and by making them appreciated by our customers. In order to achieve that, we are moving forward to make them see that we are an international company that is customer-oriented, innovative, ambitious and competitive and local roots, and acts with speed, simplicity and trust.

We should fulfil them by helping our customers to evaluate the opportunities of life in the best possible way and by making them appreciated by our customers. In order to achieve that, we are moving forward to make them see that we are an international company that is customer-oriented, innovative, ambitious and competitive and local roots, and acts with speed, simplicity and trust.

In order for our customer to be able to see the four principle mentioned above when they look at Telsim, we have to a consistent way of working. We will carry out our activities within the framework of the following concepts:

• Speed: We focus on getting fast results and prioritize the results that important are for our company and strive to achieve them.
• Simplicity: We make the life easier for our customers, partners and each other.
• Trust: We do business reliably and transparently not only with our customers but also within ourselves. We fulfil our promises to others and trust them to act in the same manner.