Questions about 10 numara tariff
1) Do I have to pay early termination fee if I cancel my tariff before 12 months while using 10 numara tariff?
- Number 10 Tariff is sold only with commitment. If you want to cancel your tariff before 12 months are up, 30 TL per month used is reflected in the final invoice as early termination fee.
- Ex: A subscriber that cancelled or changed their tariff after 3 months of usage will have 30 x 3 = 90 TL early termination fee in their last invoice.
2) Can I become a 10 numara tariff subscriber without a contract?
- You can subscribe only with a contract. Contract cancellation fee is 30 TL per month for each month of usage.
3) Can I get packages like 150 minutes or 2.5 GB?
- You can create the tariff in 100-minute increments, 1GB increments, and 100 SMS increments.
4) Can I change the content of my tariff?
- If the total price of your new tariff is higher than or equal to the previous tariff you can change your package and you can continue using your new package in the remaining period of your contract.
5) If I change the content of my tariff within a month, when will the new content be active?
- If you haven’t used your tariff at all within the month, it will be activated immediately but if you used it, it will be activated next month.
6) What is the minimum package that I can create?
- Minimum package is 55 TL for new consumer subscribers, it must contain minimum 100 minutes and 1 GB data, the rest of the content can be chosen as the subscriber wants. For enterprise subscribers, minimum package is 22 TL and consists of 100 minutes and 1 GB data. For existing subscribers, the minimum package will stay the same until the end of their contract period.
7) What is the largest package that I can create?
- The largest package can include 2000 minutes, 20 GB and 1000 SMS.
8) How can I learn the remaining minutes, data and SMS in my tariff?
- You can learn the remaining minutes, data and SMS by texting KALAN/kalan to 8484.
9) Can I buy a device with 10 numara tariff?
- Yes, you can buy devices economically priced (total price is less than 999 TL) with a contract.
10) I don’t have time to come to Telsim shops, can I have this tariff in any other way?
- You can apply at isteyinyeterki.com or you can call 0548 888 0542. Our sales representative will bring your tariff to you within 24 hours.
Questions about Smart Billing Feature 11) I use the Smart Billing Feature. I used 120 minutes and 2 GB data. How much will I pay?
- If you speak for 120 minutes, you will have used two 100-minute packages, so your speaking fee is 22 TL. You will also have used two 1 GB data packages, which is 22 TL. Smart billing feature is 10 TL per month, so the total bill will be 54 TL.
12) If I use Smart Billing Feature, will there be no excess usage charge? Will I pay 11 TL for every 1 Gb,100 minutes or 100 SMS without any upper limit?
- Yes, there is no upper limit. You will only pay 11 TL for every 1 GB, 100 minutes or 100 SMS.
13) I have Smart Billing Feature, I haven’t used my tariff at all this month, how much will I pay?
- You will pay 32 TL, consisting of the minimum package of 22 TL for 100 minutes and 1 GB and 10 TL for Smart Billing Feature monthly fee.
14) I talked a lot this month, I used 950 minutes, would it influence the next month?
- No, 110 TL will be added to this month’s bill for these 950 minutes thanks to the Smart Billing Feature. The amount you pay next month will depend on next month’s usage.
15) I created my package but now I want to switch to Smart Billing Feature, how can I do it?
- You can switch to a package with smart billing feature next month by making a request to the customer services. The current contract will continue from where it left off.
16) I use smart billing feature but now I want to create my own package and use same package every month. How can I do it?
- You can submit your request to Call center and can switch to the tariff you will create from next month on. The current contract will continue from where it left off.