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Guide Abroad

Principles and Other Frequently Asked Questions

What should I do to use my phone without going abroad?

To use your line abroad, you can access Online Transactions on www.kktctelsim.com by logging in with your Self-Service password, click on the button in the top menu. You can turn on “International Calling” in the “My Settings” tab.

You can also quickly complete all your transactions with the My Vodafone application. Click to download the My Vodafone application.

How can I make my line available for use abroad?

To use your line abroad, you can access Online Transactions on www.kktctelsim.com by logging in with your Self-Service password, click on the button in the top menu. You can turn on “International Calling” in the “My Settings” tab.

You can also quickly complete all your transactions with the My Vodafone application. Click to download the My Vodafone application.

How Can I Make a Call Abroad?

Make a call from the country you are going to by putting '+' in front of the number. In the country you will go to, your phone will automatically select Vodafone or the operator with which Vodafone has a contract, which has the broadest coverage and the most advantageous price. If you are not sure if your mobile phone has this automatic carrier selection feature, you can make this selection by selecting it from your phone's settings menu.

What do I need to do to connect to the internet abroad?

In order to connect to the internet from your mobile phone in Turkey and other countries, your phone must be configured.

For iPhone: Settings ---> Cellular---> After selecting cellular data, "vfinternet" should be written in lowercase letters in the APN section.

For Android: Settings--->Other--->Mobile Networks--->Mobile Data---> Access Point Names

Once selected, "vfinternet" should be written to the APN in Vodafone Internet.

Roaming in Southern Cyprus Frequently Asked Questions

How can I activate roaming service in South Cyprus?

To benefit from roaming service in South Cyprus, you can send an SMS with "AC" to 7075.

What GSM services can I use in South Cyprus?

You can make calls to North Cyprus, South Cyprus, Turkey, and international destinations, receive calls from any direction, and use internet and SMS. For details about South Cyprus roaming fees, click here.

Why should I keep my service off after my travels?

You should turn off your roaming service when not in South Cyprus borders because when you are close to the South Cyprus border within North Cyprus borders, your device may experience signal interference, leading to roaming charges.

I am within North Cyprus borders but I cannot see Vodafone signal on my phone, I see that I receive signal from a South Cyprus operator, what should I do?

You need to deactivate your South Cyprus roaming service by sending "KAPAT" to 7075.

How will I be charged when I use my service in North Cyprus while my South Cyprus roaming service is active?

While your roaming service is active in South Cyprus, you will be charged based on your domestic tariff when you receive Vodafone signal points, and if the Vodafone signal completely drops and your South Cyprus roaming service is still active, then the charges of this service will apply.

If my South Cyprus roaming service is off and I use it in South Cyprus, how will I be charged?

If your service is not active, you will be charged at standard domestic usage rates in locations where your phone can reach the Vodafone signal. There will be no reception on your phone in areas where you cannot receive the Vodafone signal.

Are my tariff contents valid in South Cyprus as well?

No, your tariff used domestically is valid only when you receive service with Vodafone signal.

My line is open to international roaming, do I need to activate my South Cyprus roaming service in this case?

Even if your line has international roaming enabled, you still need to activate this service to benefit from it in South Cyprus.

Can I purchase an internet package to use in South Cyprus?

Our postpaid subscribers can benefit from a weekly 500 MB internet package for internet usage in South Cyprus. To purchase the weekly 500 MB package, you can send an SMS with "500 MB" to 7075.